Effective Date: September 2026
At AAVUNO, we want customers to be satisfied with their purchases. If there is a problem with your order or you change your mind, you may request a return, replacement, or refund according to the conditions below.
1. 5-Day Return Period
You must contact AAVUNO within 5 calendar days from the date you receive your product if you wish to request a return or replacement.
Requests made after this period may not normally be eligible under our standard return policy. This does not limit any rights available to you under applicable law.
2. Damaged, Defective or Incorrect Products
Please contact us as soon as possible if:
- The product arrives damaged or defective.
- You receive a product different from what you ordered.
- You receive the wrong colour, size or variation.
- An item or component included with the product is missing.
- The product is materially different from its description on our website.
Please provide your order number and clear photos or video showing the problem so that we can verify and resolve the issue quickly.
Where the problem is confirmed to be caused by AAVUNO, the supplier, or delivery process before receipt by the customer, AAVUNO will arrange an appropriate replacement, return or refund and bear the reasonable return/replacement delivery cost.
3. Change-of-Mind Returns
If you receive the correct product in good condition but simply change your mind, you may request a return within the 5-day return period.
To qualify, the product must be:
- Unused and unwashed.
- Free from stains, damage, odour or signs of use.
- In its original condition.
- Returned with its original packaging, accessories, tags and included items, where applicable.
- In a condition suitable for resale.
For an approved change-of-mind return, the customer is responsible for applicable return courier charges and any non-refundable delivery costs already incurred.
AAVUNO reserves the right to refuse a change-of-mind return if the returned product is used, damaged, incomplete or otherwise not in resalable condition.
4. Bed Covers and Textile Products
For hygiene and product-quality reasons, bed covers and other textile products that have been used, washed, stained, altered or damaged after delivery will normally not be accepted for a change-of-mind return.
Please therefore inspect the product carefully before washing or using it.
5. Photos and Unboxing Video
We recommend recording an unboxing video when opening your parcel, particularly for fragile, electronic or higher-value products.
If you report a damaged, defective, incomplete or incorrect product, we may request reasonable supporting evidence such as photographs or video to help us verify the issue.
6. Return Approval
Please contact AAVUNO before sending any product back.
Do not return a product without receiving return instructions from us. After reviewing your request, we will tell you whether the return is approved and provide instructions for returning the product where necessary.
7. Refunds
Once an approved returned product is received and inspected, we will inform you of the outcome.
If a refund is approved, it will be processed using an available and mutually agreed refund method. Processing time may vary depending on the payment method, bank or mobile financial service provider involved.
For eligible damaged, defective or incorrect products attributable to AAVUNO, applicable reasonable return costs will be borne by AAVUNO.
For change-of-mind returns, applicable courier/delivery charges are the customer’s responsibility and may be deducted from the refundable amount where appropriate.
8. Exchanges and Replacements
Where appropriate, an eligible product may be replaced instead of refunded.
Replacement is subject to product availability. If the same product or variation is unavailable, we may offer an alternative product or refund, subject to agreement with the customer.
9. Order Cancellation
If you need to cancel an order, please contact AAVUNO as soon as possible before the order is dispatched.
If the order has already been handed over to the courier, cancellation may not be possible, and applicable delivery or return charges may apply.
10. Contact Us
For a return, replacement or refund request, please contact AAVUNO and provide:
- Your name
- Order number
- Mobile number
- Reason for the request
- Relevant photos or video, where applicable
Email: aavuno@gmail.com
Mobile/WhatsApp: +880 1711016012
We will review the request and provide the appropriate next steps.